RIGHT OF WITHDRAWAL - returns policy

 

Pursuant to article L.121-21 (law of 17 March 2014 relating to consumption) of the code of consumption, the Buyer has a period of 14 days from the delivery of the Artwork to use his/her right of withdrawal with the Seller, without any costs or reason.

The Buyer may use his/her right of withdrawal with RealArtist by sending an email to the following address sales@real-artist.com.

RealArtist will then be responsible for handling the cancellation from the Buyer and shall process the refund within 14 days following the date on which RealArtist was informed about the Buyer exercising his/her right of withdrawal.

The refund applies to the price of the artwork paid by the Buyer, as well as the return shipping costs.

The returned artworks that are damaged or dirtied by the Buyer shall not be accepted, nor refunded, RealArtist reserves the right to decide at its sole discretion.

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